I received a refund cheque from Shanghai Commercial Bank yesterday. Woohoo!! I got my money back!! Hubby helped me with this. Ho yeah! He's so powerful. :D
The whole story is this:
The bank introduced a new service charge last Aug. Every month 50 dollars would be charged if your account balance was less than 5000 dollars. Ok, fair enough, but they never told me about this.....the first thing that I knew about it was when I checked my balance online, and found that 300 dollars was missing! I had to call them to find out why!
I was really PISSED OFF, so I went to the bank the very next day. I asked them why I didn't get any emails or mails about the new service charge. They said that they'd put notices in their banks. Oh great!! What if I never visited the bank? They went SILENT! I told them to cancel my account and I left the bank very angrily. lol
I was still so mad later on that day.... I told my sisters and hubby about it. My sisters thought I was lucky to find out early, but hubby said I shouldn't have let them do that. He thought I could get my money back. I really didn't think that I could at the time.
Hubby found out about the
banking code of practice online. It said that the bank should notify their customers about any new charges by mail, as long as it is practical to do so. Which means they should have mailed me! Hubby went to the bank and had a good talk with the manager. Ha Ha....